In the IT&S Business Application Services (BAS) team we are accountable for the provision of safe, reliable and effective IT solutions across BP. We deliver end to end support and development services for over 7,000 applications worldwide.
BAS brings together application maintenance and application development capabilities, ensuring that applications are designed, built, implemented and sustained to meet current and future business needs, whilst also providing skilled project management resources to projects across all IT&S areas.
The Petrotechnical Service Delivery Specialist supports the management of the Service Delivery function and provides assurance that BP’s Service Management processes are executed across all of the Petrotechnical applications and services.
The role will specifically focus on Continuous Improvement of our Service Management processes through collecting and collating operational performance data for service levels and KPIs, translating it into business information to inform and guide decision making by the Petrotechnical Service Leads.
The role will also require the Service Delivery Specialist to represent the team with regards to internal IT&S work programmes and undertake work activities relating to these initiatives.
The Service Delivery Specialist works in conjunction with the Service Leads and Head of Service Delivery. The role oversees the delivery of applications support for a set of applications provisioned in support of GWO and Technical Functions across Upstream Regions, in accordance with scope, budget and domain plans.
The role works with other parts of the organisation to understand performance Management Information (MI) requirements and builds an appropriate timetable for the production of performance MI to meet schedules.
The Service Delivery Specialist will be required to work closely with our strategic vendors – namely the Service Ownership team – to drive Continuous Improvement across all of the Service Management processes.
Other activities typically include supporting governance meetings by ensuring performance information is available, analysing trends and anomalies, identifying areas of performance improvement and producing compliance reports when required.
This role operates at different levels of scale depending on
Level of reliance on Vendor knowledge capital
Reliance on Upstream SMO & Vendor-generated service delivery statistics for MI
Holding Vendors to agreed Service Level targets & addressing inconsistencies in vendor-provided Managed Services
The role is required to cover multiple time zones covering 24*7 business services.
Other activities will include:
Service level management
Risk Management champion for the team – scheduling meetings, ensuring risks are up to date and actions are completed
Supporting service recovery from incidents and crises
Managing service introduction and project transition
Service continuity planning
Acting as an Escalation point for operational issues – engaging and interacting with BIMs and Service Ownership on escalations and follow up actions and updates
Participating in an on call rota system shared with the Service Leads
Essential experience and job requirements
The candidate requires experience in the area of IT operation
Good operational skills, bias for action, and a good understanding of IT technologies
Good management of performance and drive for continuous improvement
Good people skills, active listening and network building.
Ability to facilitate effective teamwork and build collaborative relationships
Good written and verbal communication skills
Ability to engage and interact with a variety of business representatives in an effective manner, including understanding the business aspect of service delivery issues
Other Requirements (e.g. Travel, Location)
There are no additional requirements.
Desirable criteria & qualifications
Basic understanding of BP and IT&S and/or experience of Upstream and / or Downstream key business and technical systems
Yes - up to 10%
Is this a part time position?
Our business is the exploration, production, refining, trading and distribution of energy. This is what we do, and we do it on a truly global scale. BP operates with business activities and customers in more than 80 countries across six continents. Every day, we serve millions of customers around the world. We are continually looking for talented, committed and ambitious people to help us shape the face of energy for the future.
BP is one of the three largest energy companies in the world, operating in over 100 countries across 6 continents. Information Technology & Services (IT&S), provides a full range of IT services to BP's global business segments.
IT&S plays a critical role in the delivery of defined world-class operational services that BP businesses can rely upon in support of their own performance. Our specific accountabilities include the delivery of services to specified target levels, including availability, recoverability and cost to the corporation. These services must also be delivered safely and secured against the growing risk of viruses and other security threats.
We aim to benchmark our performance favorably against a defined peer group of the world's best and intend to deliver our services with professionalism to rival any major business corporation in the world - this is what we mean by being 'World Class'. To achieve this exciting level of performance will require a commensurate level of enthusiasm, commitment and expertise in our people.
Corporate & Functions