Customer Associate - Inbound only

Job ID: 659638
Location: Brentford
Category: Insurance
Salary: Negotiable
Job Views:
Here at Allianz UK, everyone brings their own expertise and enthusiasm to work, to enable customers to make the right insurance decisions to meet their needs. We’re passionate about helping our customers and employees move on and up in life and business.
We nurture and invest in talent to ensure that great people build great careers with us. There’s a variety of different career opportunities which enable people to fulfil their potential and we provide an award-winning range of training, recognised in 2015 by Investors in People (IIP) with a Gold level accreditation. Other prestigious industry awards we have won include General Insurer of the Decade at the British Insurance Awards 2014.
If you always look to achieve the best, then now is time for a change and to join Allianz.
We're excited to be recruiting for a Team Leader to work in a high performing centre within our Customer Claims Business. As the Customer Claims Team Leader you will be responsible for the day to day management and leadership of a team of Commercial Property Claims Handlers.
Our Team Leaders lead, mentor and inspire team members and provide ongoing direction and development. They use a wide range of tools and techniques to create and maintain a collaborative, motivated and positive team atmosphere and are given the autonomy to execute this
Previous line management is an advantage but not essential.
If you always look to achieve the best, then now is time for a change and to join Allianz.
As an Allianz Team Leader, you will be
Leading and inspiring your team to achieve targets and take action to address under performance when required
Monitoring quality within the department and ensuring processes for coaching and feedback are effective, conduct monthly one to one’s and quality audits.
Demonstrate excellent communication and presentation skills and an ability to work with Senior Management.
Have an understanding of Claims Divisions business objectives and philosophy
Able to think ahead to identify risks and form contingency plans.
Able to use and understand MI in order to support your team.
Self-motivated and achievement orientated, with the confidence and ability to influence others.
Able to work under pressure and achieve deadlines.
Able to demonstrate experience, skill and judgement when recruiting team members.
Able to think ahead to identify risks and form contingency plans.
High level of drive, enthusiasm and commitment..
A decision maker who is willing to accept responsibility.:
Break issues down into manageable parts and ask questions to identify and analyse the root cause of problems.
Skills & Experience
Previous leadership experience of managing c. 8 to 12 people is essential
Previous experience of working within a contact centre is essential
Computer literate (Outlook, Word and Excel)
Excellent communication skills
Key Competencies
Deliver effective leadership, development and coaching to achieve departmental targets
Have a flexible leadership approach to meet the needs of the team
Promote learning and development within the team
Drive exceptional performance and service
Set and achieve ambitious goals to deliver wins for Allianz and our customers
Work effectively with colleagues and other business stakeholders
Develop your own and other team members' abilities, skills and confidence
Impact commercial performance positively and operate in the best interests of the business
Make prompt well-judged business decisions - and act on them
Question the status quo and deliver change to make a difference.
Please be aware that Allianz will require 5 years' worth of satisfactory employment references with any gaps evidenced. We will also require satisfactory DBS, Credit and Fraud checks before you can commence employment with us.
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