The Process Standardisation Lead (E&A) – Order to Cash will be reporting to the Process Team Leader (E&A) and will be responsible for the end-to-end delivery of BP Lubricants process standardisation and improvements in the area of Customer Management (Order to Cash, Customer Services Management) for the Europe & Africa.
There is a need to improve underlying business performance as BP Lubricants moves forward with implementing its Winning in Lubricants Globally (WILG) Strategy.
This means radically transforming the way work gets done across the entire BP Lubricants business. The key enabler in achieving these aims is the need to simplify and standardise the way the business works. This applies to their strategic & decision making processes, but equally it applies to their core transactional processes. These are essential in allowing Lubricants to consolidation operations and drive cost efficiency.
This is a cultural shift in ways of working where business is process-driven, as opposed to task or function-driven (sales does sales, marketing does marketing).
To enable this shift, there is a need to establish a team of process delivery-focused expertise who will work with both process architects as well as business users to implement these changes in a structured and sustainable manner. This role is required to assure focus on the delivery of all process standardisation activities in the Europe and Africa region in the area of Customer Management (Order to Cash).
Critical challenges include:
Driving the adoption of a standardised process regionally and globally with a virtual team of resources
Handling multiple priorities at the same time and managing workload within tight deadlines
Working across a complex network of stakeholders across GBS, IT&S and BP Lubricants to gain alignment and support
Working with a high level of ambiguity, particularly in the early years of the Process Standardisation roadmap with limited guidelines and policies as the Lubricants Processes and GBS global process definition ramps up and outlines requirements clearly
Will require role holder to flex and adjust requirements of the role as the role establishes authority within the organisation among established functions in the business
Responsible the end-to-end delivery of BP Lubricants process standardisation and improvements for their regions in the area of area of Customer Management (Order to Cash). This covers :
Define and manage the detailed plan for their delivery scope.
Defines and maintains the Terms of Reference, Project Charter and Roadmapper update for their delivery scope areas.
Support the Process Team Lead in scope and change control management for their delivery areas :
Execute process reviews and changes in line with the overall region’s business strategies, with a view to moving towards greater standardisation and process excellence in order to cash.
Work with the relevant parties to identify and agree process improvement opportunities across the regions
Ensure that there is an appropriate change control process in place. Ensuring requests are aligned to relevant standards and that appropriate testing takes place before being released.
Ensure all approved and implemented process changes are reflected in the regional documentation and are appropriately communicated to all impacted parties.
Support the Process Team Lead in the definition and tracking of benefits realisation for their delivery scope.
Identifying and obtaining resources from all teams (Process Architects, GBS, BP Lubricants OU and Functions, IT&S) required to deliver their scope for process standardisation.
Activity-manage all the tasks and assigned resources for their delivery areas. This means identifying the required deliverables/outputs, assigning to resources they have been allocated and monitor the progress.
Responsible for the deliverables produced by the team. This includes monitoring the quality of the deliverables/outputs produced (content relevance, template adherence), provide inputs and contribute to the production of these deliverables.
Support the Process Team Lead in project governance, reporting status updates and issue/risk management for their transformation areas
Adheres and contributes to the Delivery methodology established by the Process Transformation Lead
Working with other Process Standardisation Leads to ensure consistency in scope and design of process standardisation.
Process delivery issues tracking, management and escalations. Responsible for ensuring all risks and issues are flagged through the appropriate mechanisms (based on risk level) and mitigation actions worked through with relevant stakeholders
Advocate the use of appropriate user networks where required to leverage and build on process knowledge in the regions, and that these are well connected to share best practice and challenges across the regions
Human relations & contacts:
Build and maintain strong relationships with the Regional Leadership Teams as well as the Regional GBS team; being seen as a partner on all process and system related discussions. Supporting a process and systems environment that enables best in class operations; the appropriate metrics and measurement are available in a timely and accurate manner in order for the business to have insight into both leading and lagging metrics
Build and maintain strong relationships with IT&S in regards to the IT agenda for the process related areas; being seen as a key influencer and stakeholder for suggested changes relating to this process area.
Create the right level of engagement with Business & Functional RLT in the Operating Units to ensure alignment & support for the delivery of the OU Standardisation activities
Create and manage set of relationships with internal & external stakeholders to create appropriate benchmarks and ensure learnings are shared within Lubricants & across (where appropriate)
Degree level qualification or equivalent (e.g. MBA, Accounting Qualifications etc.)
Essential experience and job requirements
Demonstrable deep experience of successfully delivering a regional complex process transformation or improvement project in the role as a team leader
Good business process knowledge in area of Customer Management (Order to Cash, Customer Services Management)
Ability to lead a virtual team
Ability to work across different levels of detail from supporting strategy development to evaluating detailed business process requirements to implementing the process changes to operationalising the changes into the business successfully
Ability to appreciate BP’s modus operandi and the ability to engage, enthuse and bring something inspiring to BP Lubricants, whilst simultaneously fitting to the existing leadership group culturally
Adequate business acumen and advanced communication skills to be able to engage powerfully with diverse stakeholders and sell positively to them
Ability to work in a matrix environment
Tenacious in getting issues resolved (e.g. Change Request, Defects, Business escalations etc.) to avoid delay on critical path.
Other Requirements (e.g. Travel, Location)
There are no additional requirements.
Desirable criteria & qualifications
Experience of ERP systems implementation
Is this a part time position?
Our business is the exploration, production, refining, trading and distribution of energy. This is what we do, and we do it on a truly global scale. BP operates with business activities and customers in more than 80 countries across six continents. Every day, we serve millions of customers around the world. We are continually looking for talented, committed and ambitious people to help us shape the face of energy for the future.
The Refining & Marketing Segment is responsible for the supply and trading, refining, marketing and transportation of crude oil and petroleum products to wholesale and retail customers. We market our products in over 80 countries, operating primarily in Asia, Europe and North America but also in Australia, Africa and Central and South America.
The Lubricants SPU business manufactures and markets lubricants products and supply related products and services directly to business customers and end-consumers in over 60 countries, and to the rest of the world through local distributors.
Automotive Europe & Africa markets premium, high performance lubricating oils and solutions to customers and consumers in around 50 countries. We have a diverse workforce based in 36 countries and a brand presence through national distributors in others. Our head office is in Swindon, UK about 70 miles (115km) west of London. Our premium brand is Castrol and we also market BP and Aral brands. Our customers range from strategic partnerships with major motor manufacturers, transnational accounts, car and truck fleets and franchised workshops to retailers, petrol service stations and independent workshops. We service our customers both directly and through channel partners and distributors.