To coordinate the daily activities with logistics service providers with regards to primary distribution, S & H and secondary transportation to ensure safe, cost effective and high quality services targeting the maximisation of the customers satisfaction.
To supervise logistics providers performance over time and apply corrective actions to meet the targets.
Ensure that logistics providers comply with BP HSSE and Q policies.
Monitoring S & H and transportation actual costs.
Analyse costs trends.
Identify sources of deviation
Propose improvement actions to Distribution/Logistics Mgr.
Ensure that BP HSSEQ rules and policies for all S & H and transportation activities are adhered, aiming for prevention of incidents.
Follow up customers’ queries and complaints.
Ensure appropriate management of customer complaints originated by supply chain in coordination with GBS/CSC, including RCA, analysis of trends and action plan with contractors.
Provide relevant logistics information in case of queries (delivery status, costs, lead times, etc.).
Support Distribution/Logistics Manager in issuing and maintaining procedures and working instructions to support OMS.
Support Distribution/Logistics Manager in auditing activities as required.
Review and validate within the BP system all stock movements and periodically review and align inventory records between BP and logistics contractors.
Manage daily stock reconciliation with logistics contractors
Coordinate periodical physical stock counts.
Instruct logistics contractors to operate internal movements (quarantine, decanting, etc.)
Process required movements in SAP.
Maintain freight costing data in SAP in order to ensure a correct estimation of logistics providers invoices
Maintain scales and rates in line with suppliers’ contracts.
Update shipment costs data for special services.
Manage self billing process to ensure effective invoice matching
Coordinate with Finance month end accruals.
Monitor the correct functioning of automatic interfaces with logistics contractors.
Coordinate transportation and S & H daily operations taking into account capacity constraints and business priorities.
Monitoring logistics suppliers’ orders / shipments execution.
Coordinate inbound and outbound requirements between S&H and transportation providers.
Call off spot vehicles (e.g. peak of demand, special requirements, etc.)
Coordinate with GBS/CSC business priorities
High pressure in daily activities due to the kind of service provided: deliveries that have to be delivered In Full On Time and in the safest conditions.
Capability to meet exceptional demand or conflicts with projects/other initiatives.
Intermediate level of the English language, both oral and written. Fluent in local language
Essential experience and job requirements
Experience in a customer service role within supply chain or similar business; knowledge of distribution industry would be beneficial
Intermediate level of the English language, both oral and written. Fluent in local language.
Active listening skills.
Able to meet deadlines through good time management and allocation of priorities.
Strong service orientation - demonstrating the ability to set and maintain high standards of customer service, actively looking for ways to satisfy the customer.
Strong interpersonal skills with an awareness of different cultures within the customer base, team and organization.
Other Requirements (e.g. Travel, Location)
Desirable criteria & qualifications
Excellent team member encouraging and respecting the contribution of others and proactively sharing information and ideas.
Yes - up to 10%
Is this a part time position?
Our business is the exploration, production, refining, trading and distribution of energy. This is what we do, and we do it on a truly global scale. BP operates with business activities and customers in more than 80 countries across six continents. Every day, we serve millions of customers around the world. We are continually looking for talented, committed and ambitious people to help us shape the face of energy for the future.
The Downstream Segment is responsible for the supply and trading, refining, marketing and transportation of crude oil and petroleum products to wholesale and retail customers. We market our products in over 100 countries, operating primarily in Asia, Europe and North America but also in Australia, Africa and Central and South America.