Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.
Come join the team responsible for working on any and all things related to risk & payments on Facebook. Our team drives initiatives to improve value provided to payers by maintaining a healthy platform and providing the best client experience possible. We organize a global service operation that delivers proactive and reactive support for all payment products on the Facebook platform across advertising, games, person-to-person payments, donations, and other emerging products. Who are you? You are someone who is an expert in customer support and thrive knowing you are in a position to help others. You’re awesome. So please introduce yourself and tell us why you’re the perfect fit for the fastest moving, most impact-driven risk and payments team out there! You are also someone who loves "big data." If given a vast database, not only would you find useful information in it, but you could organize it into beautiful charts that tell a compelling story. You might have majored in Economics, Math, Computer Science, Finance, Physics...really any field that had you designing experiments and running regressions.
Drive operational and support metrics such as volume, satisfaction, contact rates, quality, and turn-around-times
Identify, investigate, scope, and escalate performance analysis
Identify and scope insights rising from the service operation that will lead to improve our ecosystem (fraud fighting / payment improvements)
Partner with our developers to maintain the integrity of the platform
3+ years of professional experience
Experience in at least one scripting language (SQL or equivalent) and data visualization (ex: Tableau)
Experience drawing actionable insights from data
An ability to teach non-technical people all that you know
Strong analytical and critical thinking skills
A good attitude
Drive and passion and Curiosity.