Technical Project Manager, Growth and Messaging
(London, United Kingdom)
Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.
Partner Engineering is a global team of Software Engineers who work closely with our strategic partners and world-class engineering and product teams to define, launch, and scale platform products at Facebook. In this unique partner-facing engineering team, you will use your excellent technical and business skills to deliver platform products that drive value for our community, our partners, and Facebook.
The team plays a critical role in the success of our platform and Internet.org products through a variety of activities, such as building tools for external developers and working directly with partners to create highly visible and successful use cases on top of our platforms. Our team has played an instrumental role in the launch and scaling of many platform-related products here at Facebook, including for example Internet.org (http://internet.org/) and Messenger.
As a Technical Project Manager you will work closely with the Facebook partner managers throughout the region handling the technical relationships with mobile operators and strategic partners to run and deliver Internet.org and Messaging-products. If you have the ambition, curiosity, and fearlessness to work on multiple key technologies alongside some of the most innovative companies around the world, you've found your home.
This position is based in our London office.
Manage Growth and Messaging integration projects in the region in a matrix organization covering a range of areas
Drive and complete integration projects including planning, project management, implementation and day-to-day to communication with the partner and internally in Facebook
Complete project documentation and reporting
Ensure that Facebook project and support processes is followed through-out the partner life-cycle
Communicate partner needs to the Facebook product team to improve people’s experiences with our products
Work with Facebook Growth and Infrastructure team in creating and executing new programs with operators worldwide to increase Facebook accessibility and engagement.
Help launch products including supporting Alpha and Beta programs
Troubleshoot partner’s technical issues in real-time in cooperation with their engineering and 2nd level operations teams and work with internal technical teams on resolving those issues
Handle support escalations
Help scale programs by writing whitepapers, documentations, samples and other materials that can be used by our partners for integrating with Facebook infrastructure
Represent Facebook and its platform offerings at developer events.
Previous experience (5-7 years) as a technical project manager, solutions engineer, technical sales consultant or partner/sales engineer in the telecommunications space.
BA/BS in Computer Science or Engineering or equivalent degree/experience.
Great product sense and innovative insights.
Communication skills and experience working with technical management teams.
Organizational and coordination skills along with multi-tasking capabilities to get things done in an environment.
Ability to motivate and focus a collaboration to reach challenging goals.
Experience building and integrating with APIs and services, and expertise in coding and debugging.
Good understanding of IT infrastructures (distributed, high available real-time infrastructures) and understanding of network protocols on different layers preferred
Understanding of Operator’s infrastructure, capabilities and network protocols, especially packet core infrastructure, VAS infrastructures, BSS infrastructures for provisioning and charging, advanced packet core features would be a plus.
Writing technical documentation, case studies and whitepapers.
Willingness and ability to travel to various countries approximately 30-50% of the time
Proficient in Unix/Linux environment esp. scripting languages