Payments Compliance Manager
Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.
The Payments Compliance Team at Facebook is seeking a motivated, highly-organized, detail-oriented candidate with impeccable judgment to join the team in Dublin. Reporting to the Global Head of Sanctions and Due Diligence the role will involve leading an expanding team across 3 locations to create innovative scalable compliance systems and processes to harness the "transactional" power of Facebook, Instagram, WhatsApp, Messenger and other Facebook companies. The team processes a range of alerts and signals that require detailed investigations and you will support them through SME knowledge, experienced guidance and detailed insights. The Payments Compliance team is scaling to support the exceptional growth of the Facebook platform and this role will provide you with amazing opportunities to work on exciting services, collaborate with global teams and challenge you to develop the right strategies to support this growth. You will play a key role in supporting Facebook Payments to ensure that its compliance policies, internal controls and systems help Facebook in its mission to "make the world more open and connected”.
Acting as the point of escalation for a vendor team of analysts to surface policy queries, technical issues and potentially disruptive operational issues
Oversight of a growing vendor team to ensure that TATs and SLAs are maintained
Supporting the scaling of operations through diligent resource planning, volume forecasting and upstream risk management
Supporting the process design and on-boarding of new products and services
Apply analytic techniques to complex information sets in order to make logical and supported recommendations
Develop simple and scalable dashboards and reports to monitor the quality of our team and work quickly to resolve discrepancies
Producing timely and accurate management information to assist decision-making processes within the team and cross-functionally
Consistently seeking operational efficiencies through process enhancements and policy improvements
Maintain documented policies, flowcharts and desktop procedures
Monitoring trends and patterns within the defined process area to identify upstream risk and taking appropriate action to mitigate such risks
Liaising with vendors to ensure effective operation and implementation of solutions.
Relevant BA/BS qualification
5+ years experience leading an operations team related to Fraud, Anti-Money Laundering, Customer/Enhanced Due Diligence investigation or verifications
Superior analytical and investigative skills combined with the ability to navigate through large amounts of data in order to report critical information
Ability to communicate complex information accurately, clearly and quickly to all levels
Ability to work efficiently with an attention to detail in investigations, analysis, and writing.