Client Solutions Manager, eCommerce/Retail, French

Job ID: 681492
Location: Dublin, Ireland
Category: Marketing
Salary: Negotiable
Job Views:
Client Solutions Manager, eCommerce/Retail, French
(Dublin, Ireland)
Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.
We're seeking a Client Solutions Manager (CSM) to join our Global Marketing Solutions team. Based in Dublin, the CSM will be part of our eCommerce team, which provides marketing solutions to a range of EMEA based multi-channel and online advertisers in one of Facebook's fastest growing verticals. The CSM is a strategic and enthusiastic solution-driver who puts Facebook customers at the core of everything they do. They have a passion for advertising and believe the future of marketing is identity-based, data-driven and grounded in measurable business results. With proven understanding of both online and traditional media, the CSM is responsible for partnering with the sales team to develop industry-specific relationships, drive revenue by negotiating and optimizing complex opportunities, and use data and analytics to build a consultative solution for our customers. Success in this position requires strong consultative sales and analytical skills, a focus on client service, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines.
Customer and Industry Knowledge
Has a deep knowledge of (Digital) Marketing, Technology, and accompanying Facebook solutions
Has used ad tech technologies and understands how to implement them for an effective and efficient marketing strategy
Relationship Management
Build and manage relationships with key clients and agency partners (media, creative, marketing partners)
Able to present in front of C-Level representatives at key clients
Work and collaborate with diverse group of internal cross functional teams
Ability to work cross-regionally and cross-culturally
Marketing Solutions Expert
In partnership with Client Partner, identify, create, and implement marketing solutions grounded on achieving measurable business results for our partners
Serve as external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnerships
Analyse data and insights to guide strategy and implementation of Facebook solutions
Platform and Product Expertise
Drive education on Facebook product, company updates and share Facebook best practices as relevant to client or agencies' business
Influence product innovation based on client needs and feedback
Media Planning, Strategy, and Measurement
Provide and oversee Facebook marketing strategy, align with client's key business objectives
Translate business objectives into campaign strategy, proposing campaign structures and implementing measurement solution (derive actionable insights, synthesize results into recommendations)
Manage planning, execution, ongoing reporting and optimization of campaigns (oversee budget spend, manage internal analytics and dashboards, provide optimisation and real time targeting recommendations).
Minimum Qualifications
Bachelor's or Master's level degree preferred
Extensive experience as a Facebook user and familiarity with Facebook’s ad products preferred
Demonstrated understanding of the Ecommerce/ Online Dating industry, and key clients within it preferred
Brand or consultancy background preferred
Strong ad tech background and analytical expertise
Demonstrated ability to influence internal and external stakeholders - anticipating challenges and objections, providing solutions and guidance with support
Experience working directly with marketing, media and/or consulting companies
Advanced Excel skills
Experience aligning solutions and measurement to client business objectives
Experience planning, delivering, and executing media, measurement, and creative strategy
Experience presenting to external stakeholders at a variety of levels
Strong project management abilities, with experience completing projects with minimal direction with high attention to detail
Experience providing insights and campaign optimisations/recommendations
Demonstrated ability to build strong working relationships with internal and external partners
Experience leading and managing initiatives with support from team/manager
Experience supporting the execution of account growth strategy and action plans as part of a team
Demonstrated experience analysing data sets and delivering actionable insights
Advanced written and verbal communication skills with the ability to articulate solutions
Ability to guide adoption of products/solutions
Demonstrated ability to influence internal and external stakeholders - anticipating challenges and objections
providing solutions and guidance with support
Fluent in French and English.
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