Business Application Support Analyst (Desktop Applications)

Job ID: 687792
Location: Portsmouth, Hampshire, GB, PO6 3EN
Category: Engineering
Salary: Negotiable
Job Views:
2
Posted:
04.27.2017
Babcock is the UK's leading engineering support services organisation employing over 28,000 people across the world. Babcock offer a hugely diverse number of career options.
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Job Purpose:
To work as an Application Support Analyst within the Application Support team to support Desktop applications within Babcock International Group. To work closely with other parts of Babcock IS and the business units.
This is a role that requires a good mix of technical skills across a range of disciplines, with the key objective to be able to troubleshoot our customer’s problems across a wide range of desktop applications.
Major Tasks and Activities:
To provide ongoing support of all non-core desktop applications.
Day to day support of systems, fault rectification and general adviceguidance.
Managing of upgrades. Review of requirement and ensuring that correct media and licences are obtained for packaging
Following established process with regards to deployment of non-catalogue applications
The role will also include a range of additional standard tasks including:
Reviewing requests for new applications to the Babcock application portfolio
Working with BRM’s for submitting new application requests to the Application Review Board
Hosting application vendor webexes to enable support Babcock applications
User access issues to specific enterprise applications
Additional accountabilities:
Any other duties as deemed necessary to achieve team goals
Contribute to review of procedures
Key Outputs/Deliverables
Incidents and Works Orders to be answered within SLA
Document procedures that can be followed by other members of the Application Support Team and where appropriate the Service Desk.
No avoidable disruption to system availability unless otherwise agreed with the business
Adherance to corporate and security policies around the introduction of new applications into our application portfolio and also for application upgrades
Person Specification
Qualification and Experience:
Excellent application support skills.
Technical fault finding skills.
Experience of supporting a wide range of business & COTS applications.
Experience of working with the business in understanding requirements or issues.
ITIL Foundation v3
Technical & Specialist Knowledge
Data analysis and manipulation skills
Good overall understanding of IT and its relationship to the business
Good overall business understanding and up to date industry awareness
Considers the commercial impact of all decisions
Strong communication skills both written and verbal
Ability to build effective relationships across the business
Excellent documentation skills
Key Behavioural Competencies
Excellent analytical skills
Excellent Customer Focus skills
Able to work under pressure
Ownership skills
Excellent Time Management & organisational Skills
The ability to share knowledge with team members
Comfortable working across a multi disciplined environment
Ability to interact with all departments in IT and Third Party Organisations
Excellent communication skills both verbal and written
Logical approach to fault finding
Flexible, can do attitude
Capable of working on own initiative
To be able to follow correct procedures and processes
Security Criteria to be achieved
MOD SC security clearance preferable, but if not, then must still fit the eligibility criteria.
Dependant on the administrative privileges required for this role the job incumbent may have access to controlled technology and or information, such as, but not limited to, ITAR.
Location
Lakeside, Portsmouth
Application Information:
Babcock offers a competitive salary and benefits package including 25 days holiday entitlement plus public holidays, money purchase pension scheme with life assurance, share ownership scheme and a broad range of career opportunities.
Apply
For further information or to be considered for this role, please click apply to follow the link below to our Careers page.
All applications should be made online. Recruitment correspondence is normally by e-mail, so please check your e-mail account and spam folder regularly. If you are experiencing any problems applying online, please visit http://www.babcockinternational.com/careers/faq/
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All applications should be made online. If you experience difficulties please click here Recruitment correspondence is normally by email so please check your email account and spam folder regularly.
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