Product Support EMEA Site Lead, Media Operations

Job ID: 700227
Location: Dublin, Ireland
Category: Building
Salary: Negotiable
Job Views:
26
Posted:
05.16.2017
Product Support EMEA Site Lead, Media Operations
(Dublin, Ireland)
Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us—and we're just getting started.
Facebook's mission is to give people the power to share, and make the world more open and connected. Through our growing family of apps and services, we're building a different kind of company that helps billions of people around the world connect and share what matters most to them. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to make the world more open and accessible. Connecting the world takes every one of us — and we're just getting started. The Media Operations team develops solutions for public figures on Facebook and Instagram by creating scaled systems to address issues impacting their experiences with the suite of Facebook products. We are seeking a leader to manage our EMEA support functions within Media Operations. This individual will focus on the video creator product support, and will be establishing our operations with a regional contractor team. Candidates will be data driven, self-motivated, and flexible to frequent changes. They are expected to think creatively about nebulous issues and are passionate about problem solving. They will also be able to work successfully across teams and countries. This role is based in Dublin, Ireland.
Responsibilities
Improve support operations workflows for video content creators around product use, product insights, and issue resolution in the region
Partner closely with cross-functional teams, media partnerships, operations, product and engineering teams, to execute on our strategy across each product line while prioritizing language support in a strategic manner
Represent the region and partner with cross-functional stakeholders across partnerships, policy, legal, sales, and other operational teams to implement optimal solutions
Manage multiple projects, recruit, train, supervise and motivate a large contractor team
Help establish team goals and work with multiple stakeholders on strategies for executing, measuring progress and reporting results
Identify trends and key insights to drive impact against team goals around product development, user experience, and operational efficiency
Minimum Qualifications
BA or BS degree
3+ years of experience in online operations/ consultancy/ analytics or related industries
Ability to communicate the results of analyses in a clear and effective manner
Analytical background
ability to manage results to metrics
Experience working with global teams
Vendor management experience
Preferred Qualifications
Experience in a fast-paced start-up environment
People management experience is highly desired
Fluency in other languages (e.g. Arabic, Spanish, French, German)
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