Competitive and benefits
Date when vacancy closes
31 May 2017
Area of Expertise
Background to vacancy/ What is the purpose of the job? What do you need to achieve?
Everyone shops at M & S for something and everyone has an opinion of M & S. In retail IT, our work is grounded in the needs, wants and behaviour of our customers. They inspire us and tell us when we're on the right track, and when we're not. We experiment, make big and small changes, and enjoy the fact that everything we do has the potential to impact & delight over 34 million customers and 65,000 store colleagues daily.
Purpose of the Role
Retail Labs is a small team of product owners and mangers, designers, developers and business analysts, collaborating on retail innovation in our stores, and we're looking to recruit a business analyst.
- To ensure that trial requirements and backlog priorities are defined, documented and that success criteria clearly articulated
- To own the relationship with retail colleagues, along with product owners and managers, co-ordinating communication from other IT teams
- Identify opportunities to enhance or adapt existing business processes where more appropriate than a technical solution
- To work with development teams ensuring requirements are handed over and correctly understood to the required level
- To work with the development teams to ensure trials meets these requirements, and that any design issues are resolved
- To assist product owners and managers in the production of business cases, specifically providing support to quantify business benefits
- To work alongside retail colleagues to ensure that the impact in terms of process, organisation, acceptance testing, training and cultural effects is planned for and managed
- To undertake product owner activities on small trials
- Works with product owners and managers in providing evaluation of trials using customer feedback, test outcomes and other analytical tools.
- Supporting the development of a data-driven analytics capability in Retail Labs
- Works with product owners and managers to methodically investigate, analyse, review, define and document requirements, backlog items, functions and processes identifying available options for business process improvement.
- Works with stakeholders to define impact of non-functional requirements (e.g. system uptime, performance, scalability) consulting with IT architecture colleagues
- Support the product owner/manager in defining acceptance criteria in establishing changes to operational processes, and applying appropriate quality standards to all tasks undertaken
- Works alongside stakeholders in user acceptance testing (UAT) validating that requirements have been met by the delivered solution
- Undertake product owner/manager activities on small projects when requested
- Maintaining up-to-date knowledge of emerging technology trends in areas of interest to the business as well as the latest trends in the retail sector
Technical skills/business skills required
- Good communication and collaboration skills both written and verbal
- Analytical thinking using logic and reason to acquire an understanding of a problem or situation
- Ability to select and make use of information gathering methods, tools and techniques which are appropriate to the information required and the sources available.
- Skills in identifying gaps in the available information required to understand a problem or situation and devising means of remedying such gaps
- Expertise in, or a willingness to become proficient in, analytical tools such as Spotfire, Business Objects, and SQL query tools
- Understanding of development methodologies, including agile delivery, and phases in project lifecycles
- Ability to use business analysis techniques to help modelling and understanding business and its operation. Examples: functional business models, statistical process control, relational data modelling, use cases
- Awareness of the uses of IT and the associated business processes within the retail industry, including ERP systems
- An understanding of the retail environment and commercial awareness