Retail Technical Expert - Brentwood

Job ID: 843361
Location: Brentwood
Category: Retail
Salary: Negotiable
Job Views:
1078
Posted:
09.24.2017
Handset Heroes AKA -Technology Expert 20100 per annum plus monthly performance related bonus The Technology Expert role Its a very varied role From supporting and educating a customer around setting upusing their devices to assisting with technical queries diagnosing and organising repair of faulty devices Its as much about understanding the customer as it is about understanding the technology and how our customers use it Many of the questions you receive wont be the final one a customer might want to know how to send an MMS but is there a better solution Once you know what someone wants to do with their phone you can show them how to make the most of it and what other products and services we could offer that would suit them perfectly As our Handset Heros and Technology expert Youre fascinated by telecoms and technology handsets and helping You know your way round every function on your phone (And the phones of half of your friends and family who come to you for advice when they are stuck) So this role at Vodafone is perfect for you There is no better place to put your skills to use or develop your career fast The skills youll need - Ability to teach the customer on how to set-up and use their device including ongoing self- help resolutions together with identifying opportunities for cross and upsell - Understanding of customer issues identify root causes and solutions and explain them to the customer in language they can understand and use - Open and track service requests and schedule technical appointments with customers - Troubleshoot device software and hardware and escalate trends in device failures - Provide on-going training to the store team on devices internet data resolution of basic technical issues - Ensure customer retention through follow up after technical issues - Support the Store Operation and Store Manager on how to improve customer experience - Ability to carry out management duties when required including coaching Ownership drive resilience and the ability to build strong and empathetic relationships with our customers and our in store teams are the qualities we look for in our Tech Expert About Vodafone Retail Vodafone has more than 403 million customers round the world who rely on us to keep them connected We offer them all an unmatched service We give the people who work in our retail stores throughout the UK an unmatched experience too First theres the basic rate thats very hard to beat anywhere on the high street (And on top of this the chance to work towards generous quarterly bonuses) Then theres the structured career development plan which allows you to develop fast throughout our retail stores or even into Head Office (Youre an asset we really want to develop) Finally theres the chance to work for one of the worlds top ten brands a company famed for its pioneering approach and spirit of innovation It all amounts to a very empowering career Commitment from Vodafone Vodafone is committed to attracting developing and retaining the very best people by offering a flexible motivating and inclusive workplace in which talent is truly recognised developed and rewarded We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects values celebrates and makes the most of peoples individual differences - we are not only multinational but multicultural too At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company Please advise if you require any alterations or adjustments to support you through our recruitment process If so please contact us on careersvodafonecouk
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